Beata Moskala-Gallaher (Bryn Mawr College and Swarthmore College)
THE SPEECH ACT SET OF DIRECT COMPLAINTS: LANGUAGE AND CULTURE-SPECIFIC FEATURES OF DIRECT COMPLAINTS OF AMERICAN SPEAKERS, RUSSIAN NATIVE SPEAKERS, AND AMERICAN LEARNERS OF RUSSIAN
The speech act set of complaint is the least researched speech act in the field of crosscultural and interlanguage pragmatics. This study provides insights into the performance and perception of direct complaints of American speakers (ASs), Russian native speakers (RSs), and American second language (L2) learners of Russian with study abroad experience. The data was elicited through an openended oral discourse completion questionnaire followed by an assessment questionnaire. The responses to 12 situations featuring complaints provided by 30 ASs, 30 RSs, and 37 L2 learners were explored in the crosscultural and interlanguage analyses.